FREQUENTLY ASKED QUESTIONS
At Hare design you can pay with iDEAL, Bancontact and bank transfer. Your order will normally be shipped within 24 hours of receiving your order confirmation. If you pay by bank transfer, the order will be shipped as soon as the amount of the payment has been received by Hare Design.
Within one to three business days after placing your order. Orders are shipped with PostNL and a track and trace code. This will be emailed to you as soon as the order has been shipped. This way you can track the package online. Preference for a delivery address can be stated when ordering. We will do our utmost to deliver your order on that day.
We want you to be satisfied with your purchase. If an item does not meet your expectations, you can return it within 14 days. The item must be unused and checked for completeness and possible damage. Damaged or used products are not eligible for exchange or refund. Our returns department will assess each product individually. With the product to be returned, you must always complete and enclose the return form.
Hare Design uses only sterling silver for the production of gemstone jewelry. Sterling silver is the name of silver whose initial content is silver. Premium silver (925/1000) is an alloy of 92.50% silver and 7.5% copper or another metal. We also have yellow gold and rose gold plated jewelry on brass in the Hare Design collection. The basis of this jewelry is always pure silver.
Brass is an alloy of copper and zinc. The brass composition is usually 66% copper and 34% zinc. With silver plating, brass receives a layer of silver, with gold plating, the brass item is covered with a layer of gold.
Yes, all gemstones in Hare Design jewelery come from minerals found in the earth.
All jewelry has 925 sterling silver content, gold plated silver jewelry has a real 14 carat gold layer on 925 sterling silver and is nickel free.
We have collected a number of tips for the care of your jewellery.
- Do you wear make-up or do you use hairspray or perfume? Then put this on first and only then put on or put on your jewelry.
- Our jewelery is not happy with water. Therefore, remove the jewelery when cleaning, showering or swimming.
- Store your jewelery in a dry place, preferably not in the bathroom.
- Chemicals, extreme temperatures and sunlight are not good for jewelry.
Error! Something went wrong while packing your order. Email our customer service info@haredesign.nl and we will assist you further.
That's not the intention. Email our customer service at info@haredesign.nl and we'll assist you further.